A function of your portal, in full
Hear from an unhappy customer before a group does.
Reviews from customers lets the person who ordered a file rate it with stars and a few words, on the job it belongs to, once the tuned file is delivered. Your team is told the moment a review lands, you read it with the car, the files and the conversation beside it, and you decide which reviews the rest of your customers see on their dashboard.
A review on your portal is not a public post on a site you do not control. It belongs to a job. The customer rates the file they received, one to five stars with a comment if they want, on the page of that job, once the tuned file has been delivered and can be downloaded. The delivery email invites them to. The review then travels with the job: the car, the work that was ordered, the conversation and every file are one press away from it. The tuner who did the work and the administrators of the portal are told in the portal the moment it comes in.
Two screens make up the function. Reviews from customers is a page in the menu where the shop reads everything: the average and the count at the top, a filter by stars and by shown or hidden, and one row per review with the car, the stars, the words, the customer and the date. Each row can be hidden, shown again or deleted. Reviews, in Settings, holds three choices: whether customers may rate at all, the lowest rating that other customers get to see, and whether the customer dashboard also carries an anonymous feed of recently delivered jobs.
What other customers see is deliberately narrow. Their dashboard can show a Latest reviews panel: the car, the stars and the words of the most recent reviews that clear your star floor and that you have not hidden. No name, no email, no plate and no chassis number is ever printed there. Beside it, if you switch it on, sits the feed of recent jobs: the vehicle, the main service, the status and how long ago it was delivered, and nothing that names anyone. A new customer who signs in sees a shop that is delivering today, and reads what the last customers thought, in their own words.
Reviews, the page and the feed come with Solo and above. Reviews are on from the start; the feed is off until you decide your customers should see it.
A shop's day without it
The first time most shops hear that a customer was unhappy is a post in an owners' group or a message to a friend. The job was done three weeks ago, the tuner who did it has moved on to forty others, and nobody is sure which car it was or what the customer was told. By the time somebody finds the thread, the complaint is already somewhere the shop cannot answer it. The happy customers, meanwhile, said thank you in a private message that no future customer will ever read.
One review
From the delivered file to the next customer's dashboard
A review passes through your hands before anyone else reads it. This is the whole path, with the two places where you decide.
- The file is deliveredThe delivery email tells the customer the file is ready and invites them to rate it once it is on the car.
- The customer rates itOn the job page: one to five stars and, if they want, a comment. One review per job, by the person who ordered it.
- Your team is toldThe tuner assigned to the job and the administrators get a notice in the portal. No email per review.
- It is on your Reviews pageWith its car and a link to its job. The average and the count move at once.
- You decideLeave it shown, or hide it while you look into it. The star floor keeps low ratings off the dashboard by itself.
- Other customers read itIn the Latest reviews panel of their dashboard: the car, the stars and the words. Never a name, an email, a plate or a chassis number.
A review must do both to appear: clear the star floor and be left visible. Hidden or low, it is still kept, still counted in your average, and still yours to read.
What customers see
The dashboard of a customer who has just signed in
A customer opening the portal on a phone sees finished work and what the last customers said about it, with nothing that says who they were.
- GGolf 2.0 TDIFive stars. Pulls cleanly, no flat spot.2 h
- TTransit 2.2 TDCiFive stars. Back the same morning.1 d
- BBMW 330dStage 1, delivered3 h
- OOctavia 1.6 TDIStage 1, delivered5 h
- Asked at the right momentThe invitation is a line in the delivery email, and the rating box is on the job page the customer already has open to download the file.
- The car, the stars, the wordsThat is all a review shows to other customers. The person who wrote it is never named, and neither is their plate or chassis number.
- Only what clears your floorA review with fewer stars than the floor you set stays off the panel by itself. One you hid by hand stays off whatever its stars.
- Recent jobs, if you want themThe feed lists the latest delivered jobs by vehicle, service, status and time. It is a separate switch, off until you turn it on, and hidden while there is nothing delivered to show.
- Real customers see real jobsDemo jobs and demo reviews are shown to demo viewers only, so a sample account never pads what a paying customer reads.
A bad one
One star at two o'clock, sorted by the next morning
The page has no reply box, on purpose. A bad review is answered on the job, where the car, the log and the files already are.
- You are toldThe notice names the job. The tuner who did the work gets it too.
- Open the job from the reviewThe car on the row is a link. The conversation, the read, the delivered file and the order are all on that page.
- Hide it while you lookThe eye takes the review off the dashboard and keeps it in your list, drawn fainter.
- Talk to the customer on the jobAsk what the car does, read what they attach, and send a corrected file from the same page if one is needed.
- The customer edits their reviewThey can change their stars and their words from the job page while reviews are on. The edited version is what you see.
- Show it againOne press on the eye, and the panel shows what the customer thinks now.
What you find on it
Reviews from customers
A row in the portal's menu, with Solo and above. It gathers every review a customer has left, each with the car it was about, so you see who is unhappy while there is still time to ring them, and you decide which reviews the portal shows. The page is for the owner and the staff who run operations. A tuner reads a review on the job it belongs to, where it matters to them.
- At a glance
- The average rating across every review on the portal, to one decimal, and how many reviews there are. Both move the moment a review is left, edited or deleted. Hidden reviews and reviews under the star floor count too: the average is the truth, not the shop window.
- Filter
- Rating: any, or exactly five, four, three, two or one stars. Visibility: all, only the reviews that are shown, or only the hidden ones. Apply reads the list again with both, which is how the month's low ratings become one short list.
- The list
- One row per review: the car, with a link to its job; the stars; the first line of the comment; the customer; the date. A hidden review is drawn fainter so it is easy to spot. A review whose job was deleted says so in place of the car.
- Hide or show
- The eye on a row hides a shown review or shows a hidden one, and keeps it either way. A hidden review is read by the shop alone. The same button is on the job page for the team, beside the review itself.
- Delete
- The bin removes a review for good, after a confirmation. Hiding is something the staff who run operations can do; deleting is kept for administrators, because destroying a customer's words is a different kind of act.
- The switch on the page
- Reviews from customers, on or off, for new reviews. Off, no customer can leave or edit one. The reviews already written stay in the list and can still be filtered, hidden, shown or deleted.
Reviews settings
Settings → Customers and prices → Reviews. Three choices: whether customers may rate their delivered files at all, the lowest number of stars a review needs before other customers see it, and whether the customer dashboard shows an anonymous feed of recently delivered jobs. All three come with Solo and above.
How it works
- A tuner delivers the tuned file. The delivery email tells the customer it is ready and invites them to rate it once it is on the car.
- The customer opens the job, downloads the file, and later comes back to the same page to leave stars and, if they want, a comment. Only the person who ordered the job can rate it, and only once.
- The tuner assigned to the job and the administrators are told in the portal. The review shows on the job page for the team and on the Reviews from customers page.
- If the review is visible and has at least as many stars as your floor, it joins the Latest reviews panel on customers' dashboards, with the car, the stars and the words.
- For a review that needs a look, press the car to open its job, hide the review with the eye, and answer the customer in the job's conversation.
- When it is sorted, the customer may edit their review from the job. Show it again with the eye, or leave it hidden; delete it only if it should not exist at all.
- Once a month, filter the list to three stars and below and read those with the jobs open, then to five stars to see what customers praise.
Who it is for
- The ownerReads every review with its job beside it, hears about a bad file the day it is rated, and decides what the dashboard says about the shop: by a star floor for the many, by hand for the one.
- Your teamStaff who run operations open the page, filter it, and hide or show a review while a customer is being looked after. Deleting a review stays with the administrators.
- Your tunersIs told when a review lands on a job assigned to them and reads it on that job. Praise and complaints reach the person who did the work, with the file in front of them.
- Your customersRates the file from the job they already know, in a few seconds, and can change their mind later. On their dashboard they read what other customers thought, without ever seeing who those customers are.
- A masterSwitches reviews off where dealers would not want to rate each other's work in the open, and keeps the feed off where customers compete and would not want to see each other's cars.
Every setting, explained
Reviews settings
3 settingsSettings → Customers and prices → Reviews. Three choices: whether customers may rate their delivered files at all, the lowest number of stars a review needs before other customers see it, and whether the customer dashboard shows an anonymous feed of recently delivered jobs. All three come with Solo and above.
Activity feed on dashboard
Shows every customer, on their dashboard, the most recently delivered jobs across your portal, newest first: the vehicle, the main service, the status and how long ago it was delivered. No name, email, plate or chassis number ever appears. It uses the real delivery time, so an old job touched later by housekeeping does not jump back to the top. Demo jobs are shown to demo viewers only. The panel stays hidden until there is at least one delivered job to list. It is separate from the reviews panel beside it: either can be on without the other.
Customer reviews
Lets the customer who sent a job rate its delivered tuned file with stars and a comment, from the job page, and adds a line to the delivery email inviting them to. Every review is listed on your Reviews page for you to hide, show again or delete, and the latest visible ones above your star floor show on customers' dashboards. Switched off, the rating box, the invitation and the reviews link go, and a customer can no longer leave or edit a review. What was already written stays, and you can still hide, show or delete it. It comes with Solo and above.
Lowest rating shown publicly
The star floor. Only a review with at least this many stars appears in the Latest reviews panel that other customers see, and only if you have not hidden it by hand. The floor never deletes anything: a review under it stays on your Reviews page, stays in the average, and stays on the job for the customer who wrote it. The floor is kept between one and five whatever is typed.
How shops use it
The one-star review caught the same afternoon
A shop of one tuner who also answers the phone
A customer leaves one star and writes that the car hesitates at low revs. The tuner is told, opens the job from the review, and reads the log the customer attached in the conversation: a gearbox file was never ordered. He hides the review, rings the customer, explains, and sends a corrected file the next morning. The customer edits the review to five stars, and the tuner shows it again.
A problem fixed in a day, a customer kept, and a dashboard that shows what the customer thinks now.
Reading the month by stars
An owner with three tuners
Once a month the owner filters to three stars and below and reads each review with its job open. Two of the four are about the same tuner and the same make of car. She talks to him with the jobs on the screen and not from a feeling. Then she filters to five stars, sees which tuner the customers name most, and says so at the next meeting.
Feedback that reaches the person it is about, with the car and the file beside it, and praise that is passed on and not lost.
Deciding what the dashboard says
A shop that sells to the trade and to car owners on one portal
The owner wants the Latest reviews panel to show finished work, not a dealer's one-line note about a late delivery. He filters to the shown reviews, hides the two that are really support questions, and answers those on their jobs. The star floor already keeps the low ratings off. The panel shows the car, the stars and the words of the rest, with no customer's name on any of them.
A first screen that speaks for the shop, in customers' own words, chosen by the shop.
A new portal that looks alive
A shop moving its regulars from messages to a portal
For the first month the owner leaves the activity feed off: a list of three jobs would say the wrong thing. Reviews are on from the first delivery, and the regulars rate their files when the email asks them to. Once the shop delivers every day, the feed goes on. A stranger who signs up now sees this morning's deliveries and last week's reviews before they have sent anything.
Proof of work in front of each new customer, switched on when there was enough of it to be proof.
Where it helps, and its limits
Where it helps most
- Any shop that delivers files to car owners and wants to hear about a bad one before an owners' group does.
- An owner with several tuners who wants feedback tied to the job and to the person who did it.
- A shop that wins customers by word of mouth and wants those words where the next customer signs in.
- A portal for the public, where a stranger needs to see that files are being delivered today.
- A shop that answers every complaint from the job, where the car, the log and the files already are.
What it does not do
- A review belongs to a delivered tuned file. A customer cannot rate a job that is still open or still locked, only the person who ordered it can rate it, and there is one review per job.
- The page has no reply box and no public answer under a review. You answer the customer in the job's conversation, and the review stays as the customer wrote it.
- Reviews are shown on your portal, to customers who are signed in. Putting them on your own website or on a review site is not something this function does.
- The team is told of a new review by a notice in the portal, not by email, and nobody is asked a second time if they did not rate after the delivery email.
Which package
- Reviews from customers
- From Solo, €35 a month.
- Reviews settings
- From Solo, €35 a month.
Prices in euros, a month, before tax, billed on the 1st. Every price ›
Questions shops ask
- Who can rate a job, and when?
- Only the customer who sent it, once, and only when a tuned file has been delivered and can be downloaded. A job that is still open, or whose file is still locked, has no rating box.
- Does hiding a review delete it?
- No. A hidden review stays in your list, drawn fainter, and is kept off customers' dashboards. It still counts in your average. The bin is a separate button with its own confirmation.
- Does the star floor delete low reviews?
- No. They stay on your Reviews page, in the average, and on the job for the customer who wrote them. The floor only keeps them off the panel other customers see.
- Can I answer a review?
- You answer the customer on the job's conversation, with the car and the files there. The review itself stays as the customer wrote it, and the customer can edit it from the job afterwards.
- Can a customer change their review later?
- Yes. They can edit their own stars and words from the job page while reviews are switched on. The edited version is the one you and other customers see. Removing a review is done from your side.
- Who is told when a review comes in?
- The tuner the job is assigned to and the administrators of the portal, by a notice in the portal. There is no email per review.
- Can another customer see who wrote a review?
- No. The panel shows the car, the stars and the words. The customer's name, email, plate and chassis number are never printed, in the reviews or in the feed of recent jobs.
- Can my tuners open the Reviews page?
- The list is for the owner and the staff who run operations. A tuner reads the review on a job they work on, which is where it helps them.
- Why is the feed empty on my portal?
- It lists delivered jobs only, by their real delivery time, and it is off until you switch it on. Until a job has been delivered there is nothing to list, and the panel stays hidden.
- Which package has reviews?
- Reviews from customers, its page, the star floor and the activity feed come with Solo and above.
Every function of the portal, each on its own page. All functions
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