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TunerEngine

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    Features

    Every message in one inbox.

    Today customers write on three apps and email, and a message gets lost.

    Start my portal See the demo

    Today

    • Questions arrive in three apps, and one gets missed.
    • You open the job to answer a one-line question.
    • A customer writes in a language you do not read.
    • A fault code means a search on the internet.

    With your portal

    • The portal, every job, Telegram and your website chat on one Messages page.
    • Reply or send a file from the list, with a reminder when a reply is late.
    • Read and answer every customer in their own language.
    • Every fault code explained where it appears.

    What it does

    One inbox, line by line.

    1. One inbox for every messageThe portal, every job, Telegram and your website chat in one Messages page.
    2. Answer from the listReply or send a file without opening the job, with a reminder when a reply is late.
    3. TranslationRead and answer every customer in their own language.
    4. Fault codes explainedEvery DTC code explained where it appears, for you and for your customer.
    5. Email a group of customersPick customers by profile and send them news, with a test send to yourself first.
    Messages, a screen of the portal (sample shop)
    1. Who is waiting on youEvery conversation that needs an answer, oldest first, with how long it has waited.
    2. The question, on its jobThe customer writes on the job; you answer without hunting for it.
    3. The car beside the chatVehicle, plate, software and hardware numbers, read from the file.
    4. Help to answerSummarise the thread, draft a reply, explain the fault codes.

    A sample shop; your portal carries your name.

    Every conversation on a phone, in the same inbox: reply from the workshop floor.
    Every conversation on a phone, in the same inbox: reply from the workshop floor.

    Who it saves time for

    Your office
    One list of who is waiting, the oldest first.
    Your tuners
    The question on its job, the car beside the chat.
    You
    News to a group of customers, with a test send to yourself first.

    Who sees it

    Your customers
    Their own conversations: the chat inside each job, and Telegram or WhatsApp once you connect them.
    Your team
    Your staff answer from Messages; each person sees the conversations that are theirs.
    Switched on
    Messages always; Telegram and WhatsApp once the owner connects them.

    Questions

    Asked before you start.

    Something else? Write to [email protected] and a person who tunes files answers.

    Which messages come into the inbox?

    The portal's messages, every job's conversation, Telegram and the chat on your website, in one Messages page.

    Can I answer without opening the job?

    Yes. Reply or send a file from the list, and the portal reminds you when a reply is late.

    What if a customer writes in another language?

    You read their message in yours and answer in yours; they read your answer in theirs.

    Start my portal

    Name your portal. It is ready in 30 seconds.

    • Your name, logo and colours
    • KESS3 and AutoTuner files
    • Daily backups and updates
    • Moving from another portal, free