Guide

What happens when a customer needs a correction?

A correction stays on the job it belongs to: the customer writes there, you answer from one inbox, and the revised file goes back on the same job.

In short

The customer writes on the job itself, so the question arrives with the car, the ECU and the file beside it. Your tuner uploads the revised file on the same job, and the whole history stays in one place.

Step by step

The customer writes on the jobThe question sits on its job; you answer without hunting for it.
You see it in one inboxEvery job, Telegram and your website chat on one Messages page, with a reminder when a reply is late.
The car is beside the chatVehicle, plate, software and hardware numbers, read from the file.
The revised file goes on the same jobSo the original, the first tune and the correction are all kept together.

Where it happens

Messages, a screen of the portal (sample shop) — **Who is waiting on you**Every conversation that needs an answer, oldest first, with how long it has waited.

**The question, on its job**The customer writes on the job; you answer without hunting for it.

**The car beside the chat**Vehicle, plate, software and hardware numbers, read from the file.

**Help to answer**Summarise the thread, draft a reply, explain the fault codes.

A sample shop; your portal carries your name.

**Who is waiting on you**Every conversation that needs an answer, oldest first, with how long it has waited.

**The question, on its job**The customer writes on the job; you answer without hunting for it.

**The car beside the chat**Vehicle, plate, software and hardware numbers, read from the file.

**Help to answer**Summarise the thread, draft a reply, explain the fault codes.

A sample shop; your portal carries your name.

What each side sees

Your customer: One place to ask and to download the revised file.
Your team: The question with its job, and help to answer: a summary, a draft reply, fault codes explained.

Questions

Does a correction open a new job?

No. The revised file goes on the same job, with the original and the first tune.

Can I answer without opening the job?

Yes. Reply or send a file from the list in Messages.

What if the customer writes in another language?

You read their message in yours and answer; they read your answer in theirs.

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