A function of your portal, in full

Every setting of your portal on one page, found by what it does

Settings is where the portal becomes your shop: the logo and colours, how customers pay, what the emails say, and every switch that changes how a job moves, all on one page with a search at the top. Type what you want to change in your own words, change it, save, and the portal works that way from the next page anyone opens.

A portal has hundreds of settings. On most systems that means learning where each one lives, and asking the person who set it up two years ago when you forget. Here the settings sit on one page, grouped into areas that follow the portal itself: Brand and look, Customers and prices, Requests and files, Tuners and staff, Workshop and bookings, Tools and connectors, Dealers, Your website, Messages and notifications, AI, Money, Security and System. Each area holds sections, and each section holds its settings with a label, a line of help and the value it has now.

Most owners stop using the areas after the first week and use the search. It reads each setting's label, its other names, its help line and the section and area it sits in, so "closing days", "logo" or "fee" find what you mean, and one typo is forgiven. Pick a result and the page jumps to that setting, inside its section, with its neighbours around it.

This page also covers the three sections of the System area that every other function leans on. Country and language sets the clock the portal works to, the country whose tax rules apply, and the language spoken before a person has chosen one. Speed and effects decides how rich the look is on each person's device. Search sets the rules of the portal's own search box, the one that finds customers, jobs, invoices and pages: what a technician may find, how many results each kind shows, which kinds are left out, and whether a master's search reaches the jobs its dealers sent.

The settings page, the setup wizard and these sections come with every package. What differs by package is which settings carry a lock, and each lock names what opens it. On the demo portal the same page can be tried as any package, with nothing saved for real.

A shop's day without it

Without it, an owner who wants to change the email customers get when a file is ready has to remember whether emails live under notifications, templates or communication, click through five screens, change the wrong one once, and ask a colleague where the right one is. On a bad day she changes a setting her office manager changed an hour before, and the two of them spend the afternoon working out why the portal does neither thing. And the shop that is choosing a package reads a feature table and still cannot tell what it will hit a lock on.

One change

From a word in your head to a saved setting

You do not need to know where anything lives. This is the whole path of one change, the way most owners make it after the first week.

Type it"Language email", "closing days", "fee". The search reads labels, other names, help lines, sections and areas, and forgives one typo.
Pick the matchThe page jumps to that setting, highlighted, inside its section.
Change itEach setting shows its label, a line of help and its value now. One your package does not include shows a lock that names what opens it.
Save the sectionThe notice changes in place from saving to saved, or says what went wrong and what to do about it.
It appliesThe next page, the next email and the next customer see the portal as you set it. Nothing waits for a restart.

Two people, one section

Nobody's change is quietly written over

Every section is saved on its own, with the version you opened. This is what happens when an owner and an office manager change the same section in the same half hour.

Nine o'clockThe owner opens the payments section to change the processing fee, and is called to the workshop.
Ten pastThe office manager opens the same section, switches a payment method on and saves.
Twenty pastThe owner presses Save and is refused: the section was changed ten minutes ago, by the manager, and here is their version.
A look, then saveThe owner sees the new payment method, keeps it, puts the fee in again and saves. Both changes hold.

A switch that would leave the portal unable to work, such as card payments on with no key saved, is refused too, with the fix named.

Speed and effects

Which look a person gets, decided in this order

Glass, glows and a moving background look good on a new desktop and cost an old bench laptop dearly. Three settings and each person's own switch decide between them; the first that applies wins.

Your lockIf Same look for everyone is set, everyone gets that look and nobody is offered a switch.
Their own choiceOtherwise, a person who picked a look with the speed button keeps it; the portal remembers it for them.
Your starting lookSomeone who never chose gets Look people start with, minus any single effects you switched off for everyone.
The device decidesWith no starting look set, the page measures the device the first time it opens and picks the look it can carry.

What you find on it

Settings

Settings, in the portal's menu. One page for everything the owner may change: a home that says what is left to do, a search over every setting, the areas down the side, and each area's sections with their settings. An administrator sees it within their rights; a tuner does not open it, and a customer only ever sees its results. It comes with every package.

Find any setting: The search at the top. It reads the label, the other names, the help line, the section and the area of every setting you may see, scores the matches and lists them in order. One typo is forgiven, and only in a word that matched nothing as typed, so "card" finds card payments and never drifts elsewhere. Pick a result and the page jumps to it, highlighted, inside its section.
The home: What the page shows before you pick anything. The tasks still left from setup, each one finishable on its own. Add-ons you have bought and not yet set up, waiting by name. Tips cut down to what fits this portal, each a switch you can flip from the tip or hide for good. Your quick actions, a short list you edit yourself of the settings you change most. And what changed lately, who changed it and when.
The areas: The parts of the portal, down the side: Brand and look, Customers and prices, Requests and files, Tuners and staff, Workshop and bookings, Tools and connectors, Dealers, Your website, Messages and notifications, AI, Money, Security and System. An area with nothing you may see is not drawn. Click one to go to its sections.
The settings of an area: Each section lists its settings with a label, a line of help, the value now and, where there are choices, the choices. A switch whose keys sit under it opens a panel with those keys and a Check button that tries the service for real. A setting your package does not include carries a lock naming the package or add-on that opens it, and one press leads to the plan page.
Save, with a version: Each section has its own Save and remembers the version you opened. If someone else changed that section meanwhile, your save is refused with their name and how long ago, their version is shown, and you save again after a look. A change that would leave something unable to work is refused with the fix named. A setting that is not yours to change is drawn without a Save.
The menu screen and the classic page: Two doors from the same page. The menu screen decides which optional rows of the side menu show and for whom: customers, technicians, your team or just you. The classic settings page, the older layout, stays one click away for the owner and is still where vehicle submissions wait for approval; every link into it keeps working.

Settings on the demo, and the setup wizard

The same settings page, opened where it can be tried: on the demo portal, under Settings lab in the menu. A bar on top lets you see the page as any package and run the setup wizard a new portal starts with. Whatever a demo visitor saves stays in their own visit; the demo is never changed. On your own portal the menu holds Settings, the same page under your real package, without the bar.

Find any setting: The same search as on a real portal, over the same settings. A shop deciding on a package can type "card payments" or "promo codes" and see at once whether the setting is open or locked.
The package pick: The first control of the bar: Start, Solo, Network, Master or Business, or Real licence. Pick a package and the page redraws as that package: the settings it includes open up, the rest carry a lock naming what opens them. The pick is kept for your visit.
Add, on a lock: On the demo, Add switches the locked function on for your visit and says what it is, what it would cost and from when. Nothing is billed. On a real portal the same button takes the owner to Plan and billing, to read the price first; on a portal a master governs, the master decides.
Light and dark: One press flips the page between the two schemes without touching your own preference, so a colour can be judged in both before it reaches a customer.
The setup wizard: What a new portal starts with, and what Run the setup again reopens. Its steps, in order: where you work (country, currency, time zone, language); your brand (name, colours, theme); alone or with tuners; what you use (bookings, the Vehicle Hub, plate lookup, the activation shop, reviews, dyno sheets); how customers pay; messages and support; and add-ons. Each step saves through the same sections as the page itself, any step can be skipped, and the wizard picks up where it stopped.
Your own visit: A demo visitor's saves, the package picked and what was added all live in their visit and go when it ends. No other visitor sees them, and a secret typed into a key field is kept only as its last four characters. Note down what you settled on and type it into your own portal.

Speed and effects

Settings → System → Speed and effects. How rich the portal looks on each person's device: the look people start with, single effects switched off for everyone, and a lock that puts every screen on one look. Each person otherwise has a speed button of their own, and the portal remembers their choice.

Its settings, one by one (3) ›

Country and language

Settings → System → Country and language. Where the shop is and what it speaks: the time zone every date, opening hour and reminder follows, the country whose tax rules and invoice format apply, and the language of the sign-in page and of anyone who has not chosen their own. The setup wizard asks for all three on day one.

Its settings, one by one (3) ›

Search

Settings → System → Search. The rules of the portal's search box, the one on every page that looks through customers, jobs, invoices, tickets, cars, settings and pages: what a technician may find, how many results each kind shows, which kinds never appear, and, for a master, whether administrators also find the jobs their dealers sent.

Its settings, one by one (4) ›

How it works

On a new portal, go through the setup wizard first: where you work, your brand, alone or with tuners, what you use, how customers pay, messages and support. Skip what you are not sure of; it picks up where you stopped.
Open Settings in the menu. The home lists what is still left from setup; finish the tasks one by one.
In System, check Country and language: your time zone, your business country and the language most of your customers read. Do it before the first invoice and the first booking.
Go through the areas you use, section by section, and press Save on each section you change.
From then on, use the search: type what you want to change, pick the match, change it, save.
Put the settings you change most in your quick actions on the home, so they are there each time you open the page.
When customers or tuners say the portal feels slow, open Speed and effects and set a lighter starting look, or switch off the one effect that troubles their machines.
When the team grows, open Search and decide whether a technician finds every job or only their own.

Who it is for

The ownerSets the portal up area by area in the first week, and after that changes one thing at a time by search. Some settings are the owner's alone, and nobody else is offered a Save on them.
Your teamAn administrator opens Settings and changes what their rights allow, and is told by name when a colleague changed the same section first.
Your tunersDoes not open Settings. Works with what is set, finds in the search box what the shop's rule lets them find, and picks their own look with the speed button unless the shop locked it.
Your customersNever sees the page. Sees its results: the shop's language on the sign-in page, dates in the shop's time, a portal light enough for their phone, and a search that only ever finds their own jobs.
Your dealersHas the settings of its own portal, sees the ones the master left open, and finds a lock or no Save on those the master holds for the network.
A masterSets its own portal, and with Dealers' jobs in search on, its administrators find a job a dealer sent by its number, the car's identification number or the file's fingerprint.

Every setting, explained

Speed and effects

3 settings

Look people start with

The look every person gets until they pick their own with the speed button. It is a starting point only: anyone who chooses keeps their choice, and the portal remembers it for them. Same look for everyone, when set, overrides it entirely.

Not chosen No preference from you; the portal lets each device decide.
Decided by each device The page measures the device when it first opens and picks the look it can carry: an old phone gets the lightest, a good desktop the full one.
Full effects Glass, glows, the moving background, grain and every animation on.
Balanced Soft blur and glows kept; the moving background and grain off.
Lightest Every heavy effect off, for slow computers and old phones.

How it comes: Not chosen: each device decides.
When to change it: Change it when customers say the portal feels slow, or when you want the full look shown to everyone who has not said otherwise. Left unset it suits most shops.
For example: A shop whose customers are mostly mobile fitters with older phones sets Balanced, and the tuners in the office, who chose Full effects for themselves, keep theirs.

Effects switched off for everyone

Single effects you take out of the look for the whole portal: animations, transitions, the moving background, glows, blur, grain and hover effects. The starting look decides the bundle; this takes pieces out of it. It reaches only the people on the portal's default: a person who picked their own look keeps their own switches.

How it comes: Nothing ticked: the starting look is shown whole.
When to change it: Use it when one effect in particular troubles your customers' machines, blur most often, and the rest of the look is fine. Leave it empty when the starting look alone does the job.
For example: The queue stuttered on two workshop laptops. The owner ticked blur and the moving background, and left the glows, which cost nothing.

Same look for everyone

Puts every person on one look, whatever they picked before, and takes the speed button away while it is set. It overrides the starting look and the effects switched off by default: on a locked portal only this setting counts. People's own choices are kept, not shown, and come back the moment you lift the lock.

Each person chooses No lock: the starting look applies and anyone may pick their own.
Full effects Everyone gets glass, glows, the moving background and every animation.
Balanced Everyone gets soft blur and glows, without the moving background and grain.
Lightest Everyone gets every heavy effect off.

How it comes: Each person chooses.
When to change it: Set it when the look must be one and the same on every screen, or when the machines in use cannot carry the effects at all. Most shops leave it open and set the starting look instead.
For example: A master that films training videos locks Full effects for a month, so every dealer's screen matches the videos, then lifts the lock.

Country and language

3 settings

Time zone

The one clock the portal works to: yours. Every date and time on every page is shown in it. It decides when your opening hours begin and end, which the diary, the assistant's hours and the hours the phones ring all read, and it puts booking confirmations and reminders in your local time. Summer and winter time are handled for you. Customers abroad see your time, not theirs.

How it comes: Universal time, until the setup wizard or you set it.
When to change it: Set it on the first day and leave it. Change it only if the shop moves to another time zone. Left on universal time, opening hours and reminders are off by the difference from your own clock.
For example: A booking at ten means ten at your door. A shop with many customers abroad says so in its opening hours.

Business country

The country your business is in. It chooses the tax rules the portal applies and how your invoices are made for that country. It is also the country assumed whenever one is missing, for example the dialling code on a WhatsApp number typed without one, and your accounting link takes it as your company's country. It is where you are, not where the customer is: the customer's country is on their own profile and on each invoice.

How it comes: Empty: the portal falls back to the older company country field, then to a generic profile, which is rarely right.
When to change it: Set it before the first invoice and leave it. Change it only if the business itself is re-registered in another country, and look at the tax settings again when you do.
For example: A shop in one country selling to a garage in another sets its own country here; the tax rules work out what applies between the two.

Default language

The language the portal speaks before anyone has chosen one: the sign-in page, every new account until its owner picks their own, booking notices to customers who never chose, and the website chat when a visitor's language cannot be told. A choice made from the language menu is saved on the account and always wins over the default.

How it comes: English.
When to change it: Set it on the first day to the language most of your customers speak. Change it if your customers change; the people who already chose keep their own.
For example: A shop whose customers are local sets its own language, and the few dealers abroad switch to English once from the language menu.

Search

4 settings

Dealers' jobs in search

Adds a Network group to the search results of a master's administrators, holding the jobs its dealers sent. A dealer's job is found by its job number, the car's identification number or the fingerprint of the file, never by the email or phone of the dealer's customer. It is shown to administrators only: not to customers, not to technicians, and not to anyone the portal limits to their own customers. It comes with the packages that have dealers, Network and above.

How it comes: Off.
When to change it: Switch it on as soon as the first dealer portal is connected and sending jobs. Leave it off on a portal with no dealers, where it has nothing to find.
For example: A dealer phones about "the Golf from this morning" and reads out the job number; the master's administrator types it once and has the job.

Kinds left out of search

The kinds of result the search box never shows, for everyone on the portal. You name them by their own names, as the setting lists them: customers, file_requests, invoices, tickets, vehicles, settings, navigation and so on. The other kinds stay exactly as they were. It cannot be set for one person only.

How it comes: Empty: every kind is searched.
When to change it: Use it when one kind keeps getting in the way of what your team really searches for. The limit per kind is the gentler tool; try that first.
For example: A shop that does not use tickets leaves them out, and the list is shorter for everyone.

What technicians find in search

Makes the search box follow the rule your shop works by. It changes what the search shows a technician, not what they may open: that is set by their role and by any limit on their account. A technician the portal limits to their own customers stays on their own jobs whatever this says, and a customer only ever finds their own jobs in either mode.

Their own and assigned jobs The safest: a technician finds the jobs they created or were given, and nothing else.
Every job on the portal A technician finds any job, for a shop where everyone may pick up anything.

How it comes: Their own and assigned jobs.
When to change it: Leave it while tuners work their own queues. Open it in a small shop where anyone may take any file, and close it again when the team grows.
For example: Two tuners who cover each other's shifts need to find any car by its plate; the owner opens the search to every job.

Results per kind in search

How many results the search box shows for each kind: customers, jobs, invoices and the rest. A search for a common car model could match dozens of jobs and push every customer and invoice off the list; this keeps each kind to its share. One number applies to every kind, from one to twenty, and a number outside that is brought back into range.

How it comes: Five for each kind.
When to change it: Raise it where searches are specific and the list has room; lower it when one kind keeps crowding the rest. The starting value suits most shops.
For example: If the job you want is past the cap, type more: a job number, the car's identification number or the customer's name brings it to the top.

How shops use it

The first week of a new portal

A shop that has just moved from email and chat to a portal

The owner runs the wizard on the first evening: country, time zone and language, the shop's name and colours, I work with tuners, how customers pay. Then she opens Settings and reads the home: the tasks still left from setup. She goes through Brand and look, then Money, where she saves the card keys and presses Check to see the provider answer, then the emails. By Friday the tasks are done and the home shows tips instead; one says review requests are off, and she flips it on from the tip.

A portal set up in evenings, area by area, with the page saying what was still missing until nothing was.

"Where is the thing for…"

An owner who changes one setting a week and never remembers where

A customer complained that the file-ready email arrived in English. The owner typed "language email" into the search, got the setting with its section beside it, changed it and saved. Another week it was "closing days" for a bank holiday, another "fee" for the processing fee on card payments. He has not clicked through an area in months.

Every change a search away, in the owner's own words, with no map of the portal to learn.

Which package, before paying for one

A shop of one choosing between two packages

On the demo he opens Settings lab, picks the smaller package in the bar and searches for card payments: open. He searches for promo codes: locked, with the package that opens it named on the lock. He presses Add, reads what it would cost and from when, then picks the bigger package and sees the lock gone. The next day the demo is back to its own settings; his changes lived in his visit.

A package chosen from the settings themselves, with every lock seen before the first payment.

A portal that stopped feeling slow

A file service whose customers are mobile tuners on older laptops

Three customers in one month wrote that the portal felt heavy. The owner did not want to lose the look on his own screen. He set Look people start with to Balanced and ticked blur under Effects switched off for everyone. Customers who never chose got the lighter pages the next time they opened the portal; he and his tuners kept the full look they had picked for themselves.

No more messages about speed, and nobody was forced onto a look they did not choose.

One search for a master's own jobs and its dealers' jobs

A master with dealer portals sending jobs every day

The office used to keep two tabs open: the shop's own jobs and the network's. With Dealers' jobs in search on, an administrator types a job number or a car's identification number and the dealer's job comes up under its own Network heading, beside the shop's own results. Technicians see no such group, and neither do customers.

A dealer on the phone gets an answer in the time it takes to read out a number.

Where it helps, and its limits

Where it helps most

Every portal, from the first evening: it is where the portal becomes your shop.
An owner who changes things rarely and does not want to learn where they live.
A shop with more than one person changing settings, where a lost change costs a day.
A shop on a smaller package that wants to see what a bigger one would open, from the setting itself, or on the demo before buying.
A shop whose customers use old phones and laptops in the field, and whose office has good screens.
A team where tuners work their own queues and the search must not show them everyone else's.

What it does not do

It is the owner's page, and an administrator's where their rights allow. A tuner does not open it and a customer never sees it.
The portal works to one time zone, the shop's. A customer in another country sees your time, not theirs.
The search rules are for the whole portal: one cap for every kind, and a kind left out is left out for everyone. Limits for one person are set on that person's account.
Nothing done on the demo reaches a real portal: the package pick, what you add and every save go when the visit ends.

Which package

Settings: In every plan, Start included.
Settings on the demo, and the setup wizard: In every plan, Start included.
Speed and effects: In every plan, Start included.
Country and language: In every plan, Start included.
Search: From Network, €235 a month.

Prices in euros, a month, before tax, billed on the 1st. Every price ›

Questions shops ask

I cannot find the setting for something. Where is it?: Type a word for it in the search at the top of Settings. A setting is found by what it does and the area it sits in, not only by its name, and one typo is forgiven.
Can I break the portal from here?: A change is saved only when you press Save on its section, and it can be set back the same way. A change that would leave something unable to work, such as card payments on with no key, is refused with the fix named.
What happens if two of us change the same section?: The second save is refused with the first person's name and how long ago they saved, and their version is shown. You check it and save again. Nothing is written over in silence.
Why is a setting locked or greyed out?: It belongs to a package or add-on the portal does not have yet, or, on a dealer portal, the master holds it for the network. The lock says which, and on your own portal it leads to the plan page where it is added.
Does a change apply at once?: Yes, on save. The next page, the next email and the next customer see it. Nothing waits for a restart or a support request.
Can my staff change settings?: An administrator may, within their rights. Some settings are the owner's alone and show no Save for anyone else. Tuners do not open the page.
Can each customer use the portal in their own language?: Yes. The default language is only what the portal speaks before a person chooses. Anyone can switch from the language menu on any page, and the choice is remembered on their account.
The portal is slow on one tuner's laptop. Do I have to change it for everyone?: No. That person picks a lighter look with their own speed button, and the portal remembers it for them. Change the starting look only when many people have the same trouble.
Can a technician see other tuners' jobs through the search?: Not unless you open it. The search starts on their own and assigned jobs. Customers find only their own jobs, whatever you choose.
Can I try the settings before I buy?: Yes, on the demo portal. Open Settings lab, pick a package in the bar, change anything and run the setup wizard. Your changes live in your visit only.

Guides that go deeper

Every function of the portal, each on its own page. All functions

Start my portal Every price

Name your portal. It is ready in under a minute.

Your name and logo
Files from any tool
Updates done for you
Moving in free on paid plans

You can change your portal's address from your account at any time, or add another to the same portal, free. More are coming: tunerengine.co.uk, tunerengine.uk and tunerengine.info, then new short ones made for portals.

Every setting of your portal on one page, found by what it does

A shop's day without it

From a word in your head to a saved setting

Nobody's change is quietly written over

Which look a person gets, decided in this order

What you find on it

Settings

Settings on the demo, and the setup wizard

Speed and effects

Country and language

Search

How it works

Who it is for

Every setting, explained

Speed and effects

Look people start with

Effects switched off for everyone

Same look for everyone

Country and language

Time zone

Business country

Default language

Search

Dealers' jobs in search

Kinds left out of search

What technicians find in search

Results per kind in search

How shops use it

The first week of a new portal

"Where is the thing for…"

Which package, before paying for one

A portal that stopped feeling slow

One search for a master's own jobs and its dealers' jobs

Where it helps, and its limits

Where it helps most

What it does not do

Which package

Questions shops ask

Guides that go deeper

Goes with it

Name your portal. It is ready in under a minute.