A function of your portal, in full

The questions every customer asks, answered before they write in

Help and answers is the page of your portal where a customer, or someone who has not signed up yet, reads what people ask most about your shop: how to pay, how long a file takes, what to send, who sees the original. Written once, in your words, it answers at any hour, so the same questions stop arriving by message every week.

Every tuning shop answers the same questions over and over. How long does a file take. Can I pay by transfer. What do I send for a gearbox. What happens when a file does not write. Do you keep my original. Each answer costs a reply, usually when a car is on the ramp and the phone is ringing, and each tuner words it a little differently.

The function is two screens. Help and answers is the page a person reads: five topics down the side, a search box over them, questions that open with a click, and a way to reach you at the foot for the question that is not there. It is open to anyone who reaches your portal, signed in or not, and it wears your brand like every other page. Pages and FAQ, under Settings, is where you write it: one switch for your own questions, one editor for each topic, and the address the Get started button opens.

The page is never empty. A new portal shows a standard set of questions in every topic, general enough for any file service. When you switch your own questions on, each topic you have written shows your words and each topic you have not keeps the standard ones, so you can rewrite the page one topic at a time, starting with the one your messages come from.

The help page itself comes with every package. Writing your own questions comes with Solo and above. The legal pages a portal carries, the terms, the privacy policy and the refund policy, are separate pages with settings of their own; the help page is the short version in questions and should agree with them.

A shop's day without it

Without it, a new customer writes on WhatsApp at ten at night: how do I pay, and how long will it take. The owner answers from the sofa, for the fourth time that week, in slightly different words each time. The next morning a garage owner who found the portal through an ad leaves without signing up, because nothing told him whether the shop takes reads from his tool or what happens when a file fails. The answers existed. They lived in the owner's head and in old chat threads.

Ten at night, on a phone

The customer finds the answer without waking you

Most questions are asked after hours, from a phone, by someone who would rather not wait until morning. This is what they open instead of a chat.

Help & FAQCredits & Payments

How do I pay for a file?Buy credits by card or bank transfer, then…
Which cards do you take?Tap to read the answer
What if the file cannot be made?Tap to read the answer
Do credits run out?Tap to read the answer

Search questionsOpen a support ticket

Drawn from the portal's help page; a sample shop.

Open without an accountA visitor reads the page before deciding to register. You can send its address in a message or link it from your website.
One topic at a timePlatform and registration, credits and payments, technical and ECU, workflow and delivery, security and privacy. A person asking about payment is not reading about uploads.
A search that narrows as they typeOnly the questions that contain the word stay on the page. Nothing is sent anywhere; it works on the words already there.
Your words, your brandThe answers are shown exactly as you saved them, in your language, under your name and colours.
A door for the question that is not thereSigned in, the customer opens a support ticket or writes on their own file request. Not signed in, they are asked to sign in first.

Writing it

From the standard questions to your own, one topic at a time

Nobody has an afternoon to write a whole help page. The editor is built so you never need one: the page stays complete while you replace it piece by piece.

CollectFor a week, note every question a customer writes to you. Ten is enough to start.
Switch on Your own FAQSettings, Your website, Pages and FAQ. The page still shows the standard questions in every topic you have not written.
Load the standard questionsIn the topic your messages come from, press Load Defaults and change only the lines that are wrong for your shop.
Save and read it as a customerOpen the help page in a private window, on a phone. Your answers are there, line breaks kept.
Do the next topic when it hurtsEach time a question keeps coming back, add it. Topics you never touch keep the standard words.

Switching Your own FAQ off brings the standard page back and keeps what you wrote for the day you switch it on again.

Before they register

A visitor with a doubt becomes a customer with an answer

The page works hardest for people you have not met. This is the path of someone an ad or a search brought to your portal.

ArrivesLands on your sign-in page and is not going to register just to find out how the shop works.
Opens the help pageFrom the link in the foot of the page. No account is asked for.
Reads two topicsTechnical and ECU for which reads you accept; workflow and delivery for what happens after upload and when.
Presses Get startedThe button in the heading opens the address you chose: the dashboard, the new request page, or a guide of yours.

What you find on it

Help and answers

Help and FAQ, in the portal's menu and in the link at the foot of every page. It is the page customers and visitors read: your questions and answers under five topics, in the portal's look and language. It needs no account, so it also answers a person who is still deciding whether to sign up. It comes with every package.

The heading and Get started: The page opens with its title, a line that says what it is for, and two buttons. Browse FAQs jumps to the questions. Get started opens the address you set in the settings, the customer's dashboard until you change it, so someone who came to read and is ready to begin does not have to find the way. With the address emptied, the button is not shown.
Search the answers: A box above the topics. As a person types, the page hides every question that does not contain the word and keeps the ones that do, in the topic that is open. There is no button to press and nothing is sent anywhere. Clear the box and the whole topic comes back.
Pick a topic: Five topics down the side, each with its own questions: Platform and Registration, Credits and Payments, Technical and ECU, Workflow and Delivery, Security and Privacy. A click shows that topic's questions. The topics are fixed; you write what is inside them.
Open a question: Each question is one line. A click opens the answer under it; another click closes it, so the page stays short until someone needs more. The answer is your text as you saved it, with its line breaks, so a list of steps reads as a list.
Still have questions: The box at the foot. A signed-in customer opens a support ticket from it, or, on a portal that does not use tickets, is sent to their own file requests to write there. A visitor is offered the sign-in page. Either way the question reaches a person through the portal, where its history is kept.

Pages and FAQ

Settings → Your website → Pages and FAQ. Where the help page is written. One switch replaces the standard questions with yours; five editors, one for each topic, hold your questions and answers, each with a Load Defaults button that starts you from the standard set; and one field holds the address the Get started button opens. The owner and the administrators write here.

Its settings, one by one (7) ›

How it works

Open the help page as a customer would, from the foot of your portal, and read the standard questions. Mark the answers that are wrong for your shop.
Open Settings, then Your website, then Pages and FAQ, and switch on Your own FAQ. Nothing changes on the page yet: every topic still shows the standard questions.
Open the topic your messages come from, usually Credits and payments. Press Load Defaults, correct the answers, delete what does not apply, add your own questions, and save.
Open the help page again. That topic now shows your words; the other four are unchanged.
Set the Get started link to where a new customer should begin: the new request page, or a guide on your own website.
When a customer asks one of the questions, send the address of the page instead of typing the answer again.
Each time a new question comes back three times, add it to its topic. When a payment method, the turnaround or the hours change, change the answer the same day.

Who it is for

The ownerWrites the questions and the answers once, in the words of the shop, and stops answering them one by one in the evening.
Your teamSends a customer the link instead of typing the same answer again, gives the same answer as every colleague, and sees fewer tickets about the basics. An administrator can edit the topics.
Your customersLooks the question up at whatever hour, on a phone, and finds most answers there. Someone who has not signed up yet reads how the shop works before deciding.
Your dealersHas a help page of its own on its portal, under its own name, with its own payment details and hours in the answers.
A masterCan hand its dealers a set of plain answers to paste into their own topics, so the network says the same thing in each dealer's name.

Every setting, explained

Pages and FAQ

7 settings

Your own FAQ

Replaces the standard questions on the help page with the ones you write, topic by topic. A topic where you have written questions shows yours; a topic you have left empty keeps the standard ones, so no part of the page goes blank. Switching it on also opens the editors in the same section: one block for each topic, with Load Defaults to start from the standard questions and expand and collapse to work through them. It comes with Solo and above.

How it comes: Off: every topic shows the standard questions.
When to change it: Turn it on once the shop has its own way of doing things that the standard answers get wrong: turnaround, payment, what to upload. Leave it off while the standard page is right for you. Turning it off later brings the standard page back and keeps your questions saved.
For example: The standard page says nothing of the shop's bank transfer option. The owner switches this on, rewrites the payments topic alone, and the transfer question answers itself from that evening.

FAQ: credits and payments

The Credits and Payments topic, where a customer looks before the first purchase: what a credit is, how to buy some, which cards you take, what happens when a file cannot be made. It works as the first topic editor does.

How it comes: Empty: the standard questions on credits and payments.
When to change it: Rewrite it first if your messages are about money, and again whenever a way of paying, a credit pack or the refund rule changes. The page says what you saved, not what the shop does today.
For example: Instead of typing prices that go stale, the answer says: "Current prices are on the credits page, in your account."

FAQ: platform and sign-up

Your questions and answers in the Platform and Registration topic, the first on the page and the one a person reads before signing up: what this portal is, who it is for, which tool they need, how to register. It is the first of five topic editors that all work the same way. It shows while Your own FAQ is on; with nothing written, the topic keeps the standard questions. Line breaks in an answer are kept.

How it comes: Empty: the standard questions on the platform and registration.
When to change it: Write it with Your own FAQ, and change it when sign-up changes: approval by hand, a phone number asked for, business customers only.
For example: One line stops the most common first message: "We accept reads from these tools; you write the tuned file with your own."

FAQ: security and privacy

The Security and Privacy topic. A tuner uploading an original read wants to know who can see it, how long you keep it and whether the car's data goes anywhere. It works as the first topic editor does. It is not the privacy policy, which is a page of its own.

How it comes: Empty: the standard questions on security and privacy.
When to change it: Write it with Your own FAQ and keep it in step with your privacy and cookie policy pages: the three must say the same thing.
For example: A dealer asks whether other dealers can see his originals. The answer is one click away, in the shop's words.

FAQ: technical and ECU

The Technical and ECU topic, the one a tuner opens with the car on the lift: which reading methods you accept, whether a read from a certain tool works, what to send when the file fails to write. It works as the first topic editor does, and a list of accepted reads stays a list.

How it comes: Empty: the standard technical questions.
When to change it: Change it when the bench changes: a new tool, a reading method you stop accepting, a rule about checksums.
For example: Rather than a typed list of supported ECUs, which is wrong a week later, the answer says where the list is and what to do when an ECU is missing.

FAQ: workflow and delivery

The Workflow and Delivery topic, which answers what every customer asks: what happens now, and when. How a request moves, where the finished file appears, how to ask for a revision, what the shop does outside opening hours. It works as the first topic editor does. The text does not change the portal's own turnaround targets, which are set separately.

How it comes: Empty: the standard questions on workflow and delivery.
When to change it: Change it when the hours, the turnaround or the revision rule change, and promise here only what the shop keeps.
For example: "Files sent before five on a weekday are delivered the same day; later ones the next morning."

Get started link

Where the Get started button at the head of the help page takes whoever presses it. A page of the portal is written as its path; a page anywhere else as its full address, so the button can open a guide or a video on your own website. Emptied, or pointed back at the help page itself, the button is hidden. It comes with every package.

How it comes: The customer's dashboard.
When to change it: Set it once you know where new customers get stuck. Point it at the new request page, or at a guide of yours once you have one. Empty it rather than leave a button that leads nowhere useful.
For example: A shop records a three-minute "your first file" video, puts it on its website and points the button there.

How shops use it

The ten questions of the first week

A shop of one that has just opened its portal

In the first week the owner keeps a note of every question a customer writes: can I pay by bank transfer, do you keep my original, what do I send for a gearbox, how long on a Saturday. On Sunday evening she switches on her own questions and writes the ten of them, one topic at a time, in the words she used in the chats. The next customer who asks about the original file gets a link, not a paragraph.

The same answer in the same words for every customer, written once, and chats that are about cars instead of about how the shop works.

The visitor who decides before signing up

A shop that advertises on social media

An ad brings a garage owner to the portal at lunchtime. He will not register just to learn whether the shop accepts files from his tool or what happens if a file does not run. He opens the help page from the foot of the sign-in page, reads the technical topic and the workflow topic, and finds both answers in the shop's own words, with the rule on a failed file stated plainly.

He registers that afternoon and uploads his first read, and nobody at the shop lifted a finger.

The same answers under every dealer's name

A master with dealer portals

Each dealer's portal has its own help page under the dealer's brand. The master writes a set of plain answers about turnaround, what to send and what is kept, and gives the words to each dealer to paste into their own topics, with their own payment details and hours. A customer of a dealer reads the dealer's page, never the master's.

Consistent answers across the network, each page in the dealer's name, and fewer questions passed from the dealer up to the master.

Rewriting only the topic that hurts

A busy shop whose staff never had time for the page

The page has run on the standard questions for months, and the standard words do not mention the shop's weekend hours or its bank payments. An administrator switches on the shop's own questions and rewrites the payments topic only, because that is where the tickets come from. The other four topics keep the standard questions. Two weeks later the workflow topic gets its turn, built from the last month of tickets.

A page that gets more accurate every fortnight, with no empty topic at any point, and tickets about payment down to the odd one.

Where it helps, and its limits

Where it helps most

Any shop whose inbox repeats itself: how to pay, how long, what to send, is the original kept.
A shop that advertises and gets visitors who want to understand the service before they register.
A shop with several people answering, where the customer hears two versions of the same rule.
A master whose dealers answer the same customer questions, each under their own name.
A shop that is asked things at night and at weekends: the page answers while nobody is in.

What it does not do

The five topics are fixed. You write the questions inside them; you do not add a sixth or rename one.
It is a page of questions and answers, not a page builder: text only, no pictures, no videos, no free sections.
The search finds words that are on the page, in the topic that is open. It does not understand a question typed as a sentence, and it does not look across topics at once.
Until you write your own, the page describes a typical file service, not your shop, and your answers are shown in the one language you wrote them in.

Which package

Help and answers: In every plan, Start included.
Pages and FAQ: From Solo, €35 a month.

Prices in euros, a month, before tax, billed on the 1st. Every price ›

Questions shops ask

Who writes the questions and the answers?: You do, or an administrator, in Settings under Your website, Pages and FAQ. Until then the page shows a standard set that fits most file services.
Can someone read it without an account?: Yes. The page is open to anyone who reaches your portal, so it also works as a first answer for someone deciding whether to sign up. You can send its address in a message or link it from your website.
Do I have to fill every topic at once?: No. A topic you fill shows your questions; a topic you leave empty shows the standard ones. Start with the topic your messages come from and do the rest when there is time.
What if the answer is not there?: The box at the foot of the page sends the person on: a support ticket, or a message on their own file request, once signed in. The page takes the common questions off your plate, not the special ones.
Whose name is on the page?: Your portal's. The page wears your name, your colours and your language like every other page of the portal.
Can I write the answers in my own language?: Yes. Your answers are shown exactly as you save them, in whatever language you write. The standard questions follow the portal's language.
Can I put prices or a list of supported ECUs in an answer?: You can write anything, but both go stale. Say where the current prices and the current list are, and let the answer stay true.
Which package has it?: The help page, with its standard questions, and the Get started link are in every package. Replacing the standard questions with your own comes with Solo and above.
Is the help page the same as my terms or privacy policy?: No. Those are separate pages. The help page is the short version, in questions, and its security topic should say the same as your privacy policy.

Guides that go deeper

Every function of the portal, each on its own page. All functions

Start my portal Every price

Name your portal. It is ready in under a minute.

Your name and logo
Files from any tool
Updates done for you
Moving in free on paid plans

You can change your portal's address from your account at any time, or add another to the same portal, free. More are coming: tunerengine.co.uk, tunerengine.uk and tunerengine.info, then new short ones made for portals.

The questions every customer asks, answered before they write in

A shop's day without it

The customer finds the answer without waking you

From the standard questions to your own, one topic at a time

A visitor with a doubt becomes a customer with an answer

What you find on it

Help and answers

Pages and FAQ

How it works

Who it is for

Every setting, explained

Pages and FAQ

Your own FAQ

FAQ: credits and payments

FAQ: platform and sign-up

FAQ: security and privacy

FAQ: technical and ECU

FAQ: workflow and delivery

Get started link

How shops use it

The ten questions of the first week

The visitor who decides before signing up

The same answers under every dealer's name

Rewriting only the topic that hurts

Where it helps, and its limits

Where it helps most

What it does not do

Which package

Questions shops ask

Guides that go deeper

Goes with it

Name your portal. It is ready in under a minute.