What changes when your portal has its own app and a chat on your website?

It is late, and someone is on your website looking at their car. They have one question: what can you do on it, and how do they order? Today that question goes into a contact form, a WhatsApp message or nowhere at all. By the morning they have asked two other shops, and one of them answered first.

The question is rarely hard. It is just asked at the wrong time, to a team that is asleep, at the bench or on the phone. So we gave every TunerEngine portal three things that work together: a chat on your own website, an AI that answers in it for you, and an app on your team's phones for the moments a person is needed.

What does every portal get?

• Its own app for your admins and tuners. Messages, on each phone, signed in to your portal, with your name and your icon. It rings when a customer needs a person.
• A live chat on your website. A bubble in your colour, on WordPress or any other site.
• The same chat on your portal. Your signed-in customers ask about their own jobs, in the place they already send their files.
• An AI that answers for you. It knows what you taught it and what your catalogue says: the stage, the gains, how to order.
• One history. What the AI said and what your team said sit in one conversation in Messages, beside your jobs, Telegram and email.

What happens when a visitor writes at night?

1. A visitor asks on your website about their car.
2. Your AI answers from what you sell: what the stage does on that engine, and how to send the read from their tool.
3. When a question needs a person, such as whether their clutch will hold, the AI says so honestly, your team is told, and the visitor knows someone is coming.
4. One of your team presses Take over in Messages. The AI goes quiet in that chat, and the visitor sees a person join.
5. Done? They press Hand back to AI, and the AI carries on from where they left it.

The visitor never starts again, and nobody on your side reads the chat from the beginning. If someone takes a chat and then goes quiet, the AI answers again and the chat goes back to the list, so nobody is left waiting on a person who walked away. A visitor can also leave a number to call back. It goes in your leads, and your team is told.

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What is the app on my team's phones?

It is your portal's Messages, made to live on a phone. Open your portal on the phone, press Install as an app, and it sits on the home screen like any other app, opening straight into your conversations. It carries your portal's name and icon, not ours.

When a customer writes on a waiting job, or the AI hands a chat to a person, the phones of the people who can see that chat ring, and keep ringing until somebody takes it. You set the rule for the whole portal; each person has their own switch and their own quiet hours, so the tuner on holiday sleeps. From the app they can take a chat over, answer, hand it back, mark it done or close it, without opening a laptop.

The app comes with every package, for your whole team.

How does the chat get on my website?

In three moves, and nothing to copy or paste:

1. Download the plugin from your portal: Settings, Chat on your website. It is made for your portal alone, with your key already inside, and only the owner can download it.
2. Upload it in WordPress: Plugins, Add new, Upload, the way any plugin goes in.
3. Activate it. The chat is on your website, in your colour, answering.

Not on WordPress? The same page of your portal gives you one line to paste before the end of your pages. Any website that takes a script can have the chat. If a key ever needs changing, one press makes a new one and the old one stops working.

What does the AI know, and what does it leave to you?

It answers from two places: what you taught it about your shop, and your own catalogue with its stages and gains. On your portal it also knows the signed-in customer's own jobs, so "is my file ready?" gets a real answer instead of a ticket.

It does not pretend. A question that needs a tuner's judgement goes to your team, and the visitor is told a person will answer. It runs on your own AI key, so your AI provider bills you for what it uses.

What is coming next?

Two things are on their way. Soon: each message will show when it was received and when it was read, on both sides. Soon: live typing, so the visitor sees when your team is writing, and your team sees the visitor's words as they type, before they press send. We will say so here when they are live.

Does any other file portal do this?

We looked, this month, at the file portals sold to tuning businesses. We found tickets, email and support pages. We did not find one that gives every portal its own app for its team, a chat on the shop's own website, and an AI that answers from the shop's own catalogue and hands over to a person, all in one place and under the shop's name. If you know of one, write to us and we will look.

Who can have it?

Every TunerEngine portal. The team app comes with every package. The website chat and the AI come with the AI package, €24 a month on any package. The small "powered by TunerEngine" line in the chat goes away with White label, €60 a month.

You can watch a whole conversation play, from the first question to your team and back, on the website chat page. Everything else in Messages and the assistant is on their own pages, and every package is on the price page.